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Technology Requirements for Multitudes

Updated

Before administering a Multitudes screening, make sure your devices, browsers, and network meet the requirements in this article. Following these recommendations can help prevent technical issues during screening.

Devices and Web Browsers

To administer Multitudes, you need:

  • Two Wi-Fi-enabled devices:
    • One device for the test administrator.
    • One device for the student.
  • Supported devices include:
    • Computers
    • Tablets
    • Chromebooks

Important: Mobile phones are not supported for administering Multitudes.

For the best experience:

  • Use devices with the same operating system whenever possible.
  • Use the same browser on both devices.
  • Use the latest version of:
    • Google Chrome
    • Safari

Headphones

Headphones are recommended for the student device.

Using headphones can:

  • Help students hear audio directions more clearly.
  • Reduce background noise during screening.

Platform Troubleshooting

Before using Multitudes:

  • Update your devices to the latest operating system.
  • Update Chrome or Safari to the latest version.
  • Close any unnecessary browser tabs or applications.
  • Avoid clicking buttons repeatedly, which can cause the platform to become unresponsive.
  • Refresh your browser if a page appears stuck.
  • Verify that you are using the correct website:

https://multitudes.ucsf.edu

Browser Extensions

Some browser extensions may interfere with Multitudes.

In rare cases, browser extensions can:

  • Block buttons.
  • Prevent important features from working correctly.

If your organization uses browser extensions:

  • Test Multitudes before screening students.
  • Temporarily disable any extension that appears to interfere with the platform.
  • Contact the School Success team if problems continue.

Internet Connection

A reliable Wi-Fi connection is recommended.

A weak connection may cause:

  • Images to load slowly.
  • Audio to play slowly or stop unexpectedly.

We recommend testing Multitudes in each location where screenings will take place. A testing playground is provided during account setup so you can verify that everything works before screening students.

Student Device Setup

For the best student experience, hide the browser address bar on the student device.

On the student device:

  1. Enter full-screen mode.
  2. Open the View menu.
  3. Turn off Always show toolbar in fullscreen.

Note: Menu names and steps may vary by browser.

Automatic Time Sync

Some timed screening tasks rely on your device's system clock.

Important: Turn on automatic time syncing. Manually setting the correct time is not enough.

Work with your IT department if needed.

Windows

  1. Open Settings.
  2. Select Time & Language > Date & Time.
  3. Turn on Set time automatically.
  4. Turn on Set time zone automatically.
  5. Select Sync now, if available.

Mac

  1. Open System Settings (or System Preferences).
  2. Select General > Date & Time.
  3. Turn on Set time and date automatically.

Chromebook

  1. Open Settings.
  2. Select Advanced > Date and time.
  3. Turn on Set automatically.

iPad

  1. Open Settings.
  2. Select General > Date & Time.
  3. Turn on Set Automatically.

Verify Your Setup

Before screening students:

  1. Visit the Test Assets page:

https://multitudes.ucsf.edu/test-assets/

  1. Confirm that:
    • Images load correctly.
    • Audio plays correctly.
    • All required content appears.

If anything does not load correctly:

  • Select Submit a request in the upper-right corner.
  • Contact the School Success team.

Required Network URLs

Some school networks block websites or services required by Multitudes.

If these services are blocked, test administrators or students may experience:

  • Missing images.
  • Missing audio.
  • Other platform issues.

Provide the following URLs to your IT department and ask them to allow access.

Training Video URLs

All asynchronous training videos are hosted on Vimeo.

If your IT department needs to allow specific Vimeo URLs, use the complete list below.

If you reach a video that is not included in this list, contact the School Success team.

Technical Support

If you experience technical issues while using Multitudes:

  • Select the Support button within Multitudes to message the School Success team and review additional troubleshooting resources.

If you cannot sign in:

  1. Go to:https://ucsfmultitudes.zendesk.com/hc/en-us
  2. Select Submit a request in the upper-right corner.

 

 

 

 

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